Refund and Returns Policy
At Aakarlab.com, we strive to provide high-quality 3D printing services and products. If you are not satisfied with your purchase, please review our Refund Policy below.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
The product received is defective or damaged.
The product does not match the description or design specifications provided.
The order was not delivered within the promised timeframe (subject to verification).
2. Non-Refundable Items
The following items are not eligible for refunds:
Customized or personalized 3D-printed products.
Digital downloads or design files.
Products damaged due to misuse or improper handling by the customer.
3. Refund Process
To request a refund:
Contact us within 15 days of receiving your order.
Provide your order number, photos of the defective/damaged product, and a detailed explanation of the issue.
We will review your request and notify you of the approval or rejection of your refund.
4. Approved Refunds
If your refund is approved:
The refund will be processed to your original payment method within 7 business days.
Shipping costs are non-refundable unless the return is due to our error.
5. Returns
If a return is required, we will provide instructions for shipping the product back to us. You are responsible for return shipping costs unless otherwise specified.
6. Contact Us
For any questions about our Refund Policy, please contact us at:
Email: info@aakarlab.com
Phone: +91 9165607062
Address: City Center, Gwalior, Madhya Pradesh